Key Themes for the U.S. Debt Collection Market in 2014
Following a week of staring deep into TDX Group’s crystal ball, we can now provide our view on the key themes for 2014.
View ArticleThe Growing Voice of the Customer: The CFPB Complaints Database
The social media revolution has given consumers a powerful voice in dealing with companies. And we've seen the same trend recently across the debt collection industry where the customer’s voice is now...
View ArticleThird Party Collections – You Can’t Build Castles on Quicksand
There is a wide array of somewhat tacky quotes about building on solid foundations and chains being only as strong as their weakest link. I won’t bore you by quoting these, but I would like to outline...
View ArticleYou Can’t Build Castles on Quicksand: The Data Behind the Story
It's vitally important to get the basics right when managing third party collections activity. I’d like to continue with this theme this week and provide data points which outline the benefits of this...
View ArticleEmbracing Regulatory Change – and Reaping the Performance Benefits
The past year has seen regulators place their focus firmly on the debt collection industry, specifically on the latter stages of the collection process involving third party suppliers such as...
View ArticleWhy does Amazon Know More About Our Customers than the ARM Industry?
Why is it that as we progress customers through the billing and collections lifecycle, our understanding of a customer’s circumstances actually declines?
View Article
